Frequently Asked Questions.
Frequently Asked Questions.
Making an Order
Can I Purchase Directly Via Your Website?
Nope. Our service is a little different than a typical shop website. We hold many items in stock, but there are so many options available it is better that we discuss your project. So, take a look through our products and simply get in touch.
What Payment Methods Are Accepted?
Standard bank transfer. We’ll organise this direct with you.
Is There A Minimum Order?
No, but why not go big!!
Can I Just Buy Some Products For My House?
Yes, absolutely. Our typical client is buying for commercial projects. But, we are definitely finding more and more people are interested in the design and functionality aspects of our products.
Design and Installation
What Is This Design & Installation Service?
VEVO has a proven track record in designing, providing and installing acoustic lighting in large commercial and social spaces. Although every project is treated individually, we use our knowledge to provide a trusted service. Get in touch and we’ll explain more about how it works.
I Don't Want Design or Installation
That’s absolutely fine. We offer the same personal touch for all our clients. We are here to guide you, but you don’t need to use our design or installation service.
Can You Give Me Some Design Ideas and Let Me Install Myself?
Oh yes. We have create many designs for all manner of projects. We’d be delighted to give you some design ideas.
What Does This Service Cost?
It is different for each client and project. Simply get in touch and we can give you some costings.
Shipping
What Is The Cost Of Delivery
This depends on distance and purchase. We often deliver ourselves, but we also use delivery companies dependent on the project.
Do You Ship Internationally?
We will always consider an international delivery. Get in touch to enquire further.
How Long Will It Take To Get My Order?
It really depends on stock levels, demand and your requirements. Often we are asked for bespoke products and require these to be created by the manufacturers. Get in touch though and we’ll provide you a lead and delivery time.
Orders & Returns
How Can I Cancel Or Change My Order?
Just get in touch to cancel, change or track your order.
Do I Need An Account To Place An Order?
When you begin the enquiry / order process we will create you an account to assist in any future orders.
How Do I Track My Order?
Directly with us. We’ll inform you via email or phone regarding the progress of your order.
How Can I Return a Product?
Simply get in touch. If there is an issue then we will do whatever we can to sort it out.